Customer Service


Thales is giving all its best in providing full commitment to customer satisfaction. We propose continuous, long-term support to all Thales Customers worldwide through an extended services portfolio offering total solutions for all customer needs:

  • Maintenance
  • Upgrade & System life extension
  • Extended services
  • Training

A worldwide presence dedicated to the satisfaction of more than 840 registered customers from 100 countries:

  • Over 25% of ATC systems worldwide
  • 160 air traffic control centres in 85 countries
  • 900 air traffic radars in 90 countries
  • 10 000 navigation aids and  landing systems in 180 countries
  • 600 weapon systems and 4 000 missiles in 25 countries
  • 350 naval defence radars in 27 countries
  • 320 air defence radars in 26 countries
  • 100 air command and control centres

 Middle-East Activities

The Middle-East Support Center of Thales Air Systems Dubai covers specifically these countries and customers:

Countries and customersBahrein
Egypt
Iran
Kuwait
Oman
Pakistan
Qatar
United Arab Emirates
Yemen

 

 


Our maintenance centre in DUBAI Free Zone offers you an all-included service package. This Maintenance Centre consolidates Thales local presence in the Gulf Cooperation Council (GCC) countries as well as in Egypt, Iran, Pakistan and Yemen.
Designed with one of Thales's core values, customer satisfaction, the maintenance Centre will provide maintenance services: technical assistance, spare parts and repairs management.

The Maintenance Centre aims to provide assistance to both civil and military customers in the region where Thales Air Systems has a large installed base. This includes weapon systems, ground and naval radars, civil air traffic control centres and radars.

Highly qualified technicians and engineers are available for consultations and to provide practical assistance to our middle east customers. We have made sure that the systems we support operate and function reliably and efficiently throughout their entire service life. 
Our maintenance centre offers long-term commitment to life cycle support through a global network ensuring local presence. To further enhance the quality of service for Thales customers, engineers from this centre will be permanently based in Abu Dhabi, Egypt, Kuwait and Qatar.

We provide our customers:

Maintenance

  • Repair services
  • Spare parts
  • Integrated logistic support
  • Technical assistance
  • Software support
  • Overhaul
  • Training
  • Test benches
  • On-line services
  • Contractor Logistics Support (CLS)

Upgrades & System Life Extension 

  • Functional & capacity improvements
  • System life extension

Extended services

  • All maintenance-levels support
  • Signal in space
  • Full system support

Training


Thales Air Systems DubaiContact

THALES AIR SYSTEMS DUBAI
MIDDLE EAST SUPPORT CENTER

LB 15-305
Jebel Ali free zone
P.O. Box 262167
DUBAI UAE

Tel: +971 (0) 4 88 71 650
Fax: +971 (0) 4 88 71 651

 


Driving to Thales Air Systems Dubai

From  Dubai to Abu Dhabi:
On Sheik Zayed road heading to Abu Dhabi between interchanges No. 7 & 8:
Take Gate No. 4: Jebel Ali Free Zone / Building JAFZA 15

From Abu Dhabi to Dubai:
On Sheikh Zayed road heading to Dubai:
Take Exit 22: "Port & Jebel Ali Free Zone", then Exit 1: "Abu Dhabi"

On Sheik Zayed road heading Abu Dhabi between interchanges No. 7 & 8:
Take Gate No. 4: "Jebel Ali Free Zone",  Building JAFZA 15

We are located at the 3rd floor of JAFZA 15, Office # 305

 

 

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